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Frequently Asked Questions

Products

Many photo papers are produced using optical brightening agents (OBA) such as bleach or titanium dioxide. These chemicals break-down over time and cause your photos to fade and yellow (among other things). Without getting technical, the composition of traditional photo paper also has color-depth limitations, as well.

The fine art paper we use provides us with extraordinary color accuracy and detail. Our paper is acid-free, lignen-free, and contains no OBAs. Instead of resin and OBAs like in photo paper, this fine art paper is made from archival alpha-cellulose, a thicker and naturally occurring fiber derived from cotton or wood. Paired with the use of archival inks, your printed product can withstand the test of time. This is truly a museum-quality product.

Yes. Your fine art product will be printed on high-end Gicleè baryta paper with archival pigment inks. The paper itself is 300gsm, has a semi-gloss finish, is made from alpha-cellulose, and is acid- and lignin-free.

All of these technical specifications conform to the international standard outlined by ISO 9706, offering a museum-quality print with excellent age-resistance.

Images are printed using archival methods as described above. Following printing, we mount and fix your print to 1/4" Styrene. This helps to stabilize and increase the longevity of your product. If you opt for a mat, we will add an archival mat over your print (*see sizes below). Your supported print will then be carefully positioned behind acrylic glass which provides UV-protection to your print. After securing it within your chosen frame, it is sealedwith backing paper. As a final step, we fix mounting hardware to the chosen frame-orientation and then your product is shipped out and ready to hang right out of the box!

At the moment, our product sizes can be broken down as follows:

  • 8" x 12" print / 1" mat / 1.5" frame moulding --> 9.5" x 13.5" Framed Product
  • 12" x 18" print / 1" mat / 1.5" frame moulding --> 13.5" x 19.5" Framed Product
  • 16" x 24" print / 2" mat / 1.5" frame moulding --> 17.5" x 25.5" Framed Product
  • 24" x 36" print / 2" mat / 1.5" frame moulding --> 25.5" x 37.5" Framed Product

We have plans for a wider variety of sizes in the future. Subscribe to our newsletter or follow our social media accounts for updates on this.

We provide you with "acrylic glass" not actual glass. We use acrylic glass that has enhanced UV-protection and less glare. This decision was made to offer you the best overall appearance for your print.

Absolutely! We add mounting hardware to your frame so that you can hang it right out of the box. Please be sure you select your preferred frame orientation (landscape or portrait) when adding products to your cart. The mounting hardware is uni-directional and would have to be re-positioned to make any changes.

We plan to release exclusive signed, limited number prints by the end of 2021. Stay up to date on this through our social media and/or subscibe to our monthly newsletter!

Only interested in limited edition prints? Contact us.

Our products are printed and built in the United States of America.

Ordering

We accept payments from Visa, MasterCard, Discover, and American Express. Payments from wallets such as Apple Pay, Google Pay, and Microsoft Pay are also supported.

If you are a customer from Europe or Asia not using one of the card providers above, we may not support your card provider at this time. However, payments from Carte Bancaires, JCB, and China Union Pay should be accepted.

Your payment and personal information is encrypted during checkout with industry standard AES-256 and processed through a PCI-Service Level 1 system. If you want to know more, please review our Privacy Policy .

You will find your Order ID in the confirmation email we send after you place your order. This can be used on our Order Tracking page to get updates about the progress of your order.

All products are made-to-order and will enter into manufacturing and assembly directly after an order is placed. As a result, it's unlikely that an order can be cancelled. Email support@micrographer.com as soon as possible. If it is later than 24h, orders can not be cancelled.

Shipping

Unframed Prints will arrive in approximately 1 full working week from the time of ordering. Processing and manufacturing requires at least 3-4 days and then we provide you with free 2-day shipping.

Framed Prints will arrive in approximately 7-21 days. Unfortunately, we can't provide exact estimates at this time due to lumber shortages worldwide resulting from COVID-19. However, you can reach out to us any time to receive updates on your shipment.

Once your order has been shipped, you will receive a confirmation email from us with your order ID. You can see what stage of the process your order is in by entering your order number into the Order Tracking page.

Yes! We currently offer free shipping to our US-based customers.

At this time we currently do not ship outside of the USA. However, we are in the process of building this infrastructure. If you are an international customer, please reach out to us in the meantime and we will absolutely get our product in your hands. Note that at this time there will be additional fees -- something we plan to eliminate in the future.

Returns

All pieces are made-to-order and customized to your specifications. Additionally, all prints, including open editioned prints, are registered in our Art Registry. As a result, we are currently unable to accept returns. You can read our full outline, which includes extenuating circumstances, here: Return Policy

In the rare event that your art arrives damaged, please reach out to support@micrographer.com and review our statement about damage reviews.

You can contact our orders support team by emailing support@micrographer.com. Please provide the order number [found in your order confirmation email], if your question relates to a submitted order.

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