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Return Policy


Last Updated: 09/12/21

The Micrographer, LLC, of 90 State St. STE 700, Office 40, Albany, NY 12207 United States of America, (collectively, “The Micrographer”, “our” or “we”) understand circumstances in which a return may be necessary.

This Return Policy describes our policies for returns on orders from https://www.micrographer.com (the “Site”).

General

Every product sold by The Micrographer is “made to order,” which means it is specifically manufactured just for you only after you have placed your Order. Accordingly, we do not accept refunds, returns or exchanges for orders. We are also unable to make any changes or cancellations to orders after the Order is placed.

Damage Reviews

On rare occasions, one or more products in an Order may be damaged while in transit in possession of our shipping partners. If one or more of your product(s) arrives damaged, please send detailed, clearly visible photos of the damage including images of the packaging to support@micrographer.com. In cases where one or more product(s) is materially damaged, The Micrographer may elect to restore or replace the damaged product(s) in The Micrographer’s sole discretion following a review of the photos submitted (“Damage Review”).

Requests for damage reviews will involve guidelines for submitting and attempting to verify with the respective shipping carrier for your order, including but not limited to the United States Postal Service. Therefore, we ask that information (outlined below), not be falsified or fabricated in any way.

If requesting a Damage Review, you expressly acknowledge and agree to the following: 1) photos of damaged areas of product(s) must be clearly visible and submitted in .jpeg or .png format; 2) photos of damage must be received by The Micrographer no fewer than seventy-two (72) hours following the indicated delivery date of the applicable Order by the shipping provider responsible for delivering the Order; 3) photos of the damage must have been taken immediately following receipt of the product(s), and the product(s) must not have been hung, placed or otherwise installed prior to photos of the damage being taken; 4) a Damage Review requires up to thirty (30) business days to complete, and The Micrographer may elect to replace or repair the damaged product in its sole discretion; and 5) the delivery of a replacement product, if any, will be subject to then existing manufacturing capacity, inventory, availability and shipping timing, and you may be responsible for payment of return shipping in the event that The Micrographer elects to repair or replace the product(s).

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